Customers! Need a quick answer? Scroll down👇🏻
Updated: 23 February, 2024
We are experiencing higher than usual calls so to help you as quickly as possible, we’ve listed common questions below. Please have a look before you pick up the phone – your answer could be seconds away…
Do you deliver to my area?
The easiest way to find out is to simply type your postcode into our Branch Locator. It will let you know in seconds. Try it now.
When do I get charged?
When you place an order with us, the payment is only ‘held’ in your account to secure your order. We do not charge you until you have collected and signed for your order. At that point, your invoice is updated with any last-minute changes – for example weight changes in fresh meats or items that have been removed. We only charge you when you are happy.
Are you open today?
Our branches are open every day for collection (including Bank Holidays and weekends) and five days a week for deliveries. For the specific opening times of your nearest branch, please visit the Branch Locator or simply type the branch into Google (I.e. JJ Foodservice Enfield).
Can I get next day delivery for £79?
Your eligibility is dependent on your specific post code. Most of our London customers are eligible for next day deliveries but other more remote areas may have less frequent deliveries. In this instance, we will deliver on the next ‘available’ delivery day – which could mean waiting a day or two longer. Our team will always do our best to get to you as quickly as possible.
My account is not activating
If you’ve signed up as a new customer but your account is not activating, we can help. Due to the high volume of new sign ups recently, we are experiencing a few minor issues. Tell us that your account is not activating.
Do you deliver to self-isolating customers?
Yes we do. Please mention in the drivers notes that you are self-isolating, pay for your order online and make sure you have provided your mobile number. We will contact you when your order has arrived and our driver will not require a signature. The driver will stand two metres away from your shopping while you check the goods. Once you are happy the driver will approve the order and your payment will be processed.
Why am I not getting the slot I allocated?
Due to the high volume of orders we are receiving we are doing our best to get your order ready as quickly as possible and will allocated you the next available delivery slot. This may differ to the slot you originally booked due to the speed at which spaces are being booked. We appreciate your patience with us during this busy time.
How can I track my order?
From the ‘My Orders’ page next, next to orders that are currently out for delivery you will see a ‘Track order’ button that will show you the current estimated time of arrival.
I am having problems on the website or App
You can find the answers to frequently asked website and App questions, including how to edit or cancel an order here.
For any other customer service-related issues please contact us here.
I would like to become a JJ Foodservice Supplier
That’s great – please contact our purchasing department directly on purchasing@jjfoodservice.com
I would like to work at JJ Foodservice
We have eleven branches across the UK and a variety of different roles available from sales and purchasing to warehouse and driver positions. Visit our careers page: www.jjfoodservice.com/careers
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